Refund policy

All SquishyHunterz products are made to order especially for you. Because each item is produced after your order is placed, we do not accept returns or exchanges for change of mind, incorrect size selection, or incorrect color selection.

Please review the product description and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at thesquishyhunterz@gmail.com.

Please include your order number and clear photos showing the issue. We will review your request and, when approved, arrange a replacement or refund as appropriate.

You do not need to send a damaged or defective item back unless we specifically instruct you to do so.

Wrong Size or Color

Because our products are made to order, we cannot offer refunds or exchanges when the wrong size or color was selected at checkout. Please double-check your selections before completing your purchase.

Lost Orders

If you believe your package has been lost in transit, please contact us at thesquishyhunterz@gmail.com with your order number so we can investigate the shipment and determine the appropriate resolution.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.